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Responsible Gambling Policy

Applicable To: Greenvest Betting PTY Ltd t/a NEO.bet ZA
Document Created: 16 April 2025
Last Updated: 9 May 2025
Policy Approved: Carl Hannival
Review Period: Annually
Next Review: May 2026
Compliance Reference: WCGRB Draft Rules For Comment Section 3.6

1. Purpose

2. Scope

3. Employee Roles & Training

4. Customer Onboarding

5. Detection and Prevention

6. Customer Limits & Self-Service Tools

7. Vulnerable Persons Protection

8. Account Closure & Cash-Out Process

9. Marketing & Communications

10. Third-Party and External Exclusion Requests

11. Record-Keeping

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